OF GENERAL INTEREST

This website contains the General Conditions of Use of the same, as well as its Privacy Policy and Cookies Policy under which, MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will provide its tourist services and on-line reservations.

Please read these terms and conditions of use of this website carefully before making an inquiry about any service offered on this website will be subject to these terms and conditions.

TERMS AND CONDITIONS OF USE

ENTITY DATA

MY TOP TOUR is the commercial brand under which the services offered by the company are grouped:

MNPQ GESTORES TURÍSTICOS, S.L. with CIF B19650613, registered in the Mercantile Registry of Granada, Volume 1644, Book 0, Folio 38, Page GR-50771, 1st inscription.

In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, we inform you that:

• Its trade name is MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.).
• That the trade name MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) has its headquarters in P.º de la Sabica, 32 – C.P.18.009 Granada, Province of Granada, Spain.
• Here you can exercise your rights of Access, Rectification, Limitation of Processing, Portability, Deletion and Opposition as well as any other exercise related to the transfer of data through this website.

1.ACCESS AND CONDITIONS OF USE OF THE WEB SITE

The Web Page has a part that can be visited and accessed without the need to provide your data; in this case, its use is merely informative. In addition, it has another section in which the user will have to provide his/her data for the correct management and purchase of the available tourist packages. In this on-line purchase process, basic identification data will be requested as well as the necessary data for payment through PayPal, MasterCard and VISA.

By accessing any part of this Website, you are accepting the General Conditions of Use of the Website. If you do not accept the terms and conditions of this Page, you must leave it immediately, and you will not be able to place orders through it (specification contained in the European Regulation 679/2016 on data protection policy).

MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) may revise the Terms and Conditions of this Website at any time, so please check the content of these conditions periodically, as you will be subject to the terms and conditions in force at the time you place an order with us.

Access to the Web requires an Internet connection. The availability and quality of Internet access may vary depending on various factors such as bandwidth available, the type of device used or the geographical location of the user. These factors do not depend on MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) nor is it responsible for any aspect related to the user’s Internet access service.

LEGAL STATUS

By making a communication through the contact form on the website, you warrant that you have the legal capacity to enter into binding contracts.

MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will not process data of minors or those who require legal guardianship.

LIMITATION OF LIABILITY

A.- The user.
The use made by the user of alhambra-entradas.org will be the sole and exclusive responsibility of the user, exonerating MNPQ GESTORES TURÍSTICOS, S.L. from any damage or harm that directly or indirectly could be caused, to the user or third parties, by the user’s non-observance of these Conditions of Use.

B.- Tourist tour providers
It will be their responsibility to prepare and update their offers, tourist services, and the data derived from them, without MNPQ GESTORES TURÍSTICOS, S.L. being responsible for the maintenance, updating or supervision of the aforementioned information.

C.- Waiver of liabilities

MNPQ GESTORES TURÍSTICOS, S.L. shall not be liable either directly or secondarily for the following liabilities: Mistakes, inaccuracies or errors of any kind that are attributable to the consumer at the time of the processing of the reservation such as introduction of personal data, emails or any others that could prevent the normal development of the services provided, visits, excursions or access to the monuments.

CONTRACTING

Once the User selects a Service and/or Tourist Product on the Website, he/she will be redirected to a calendar where he/she will be able to select the date of realization of the chosen service and/or tourist product. Subsequently, the User will be able to determine the schedule in which it will be carried out, within the availability offered on the Website; as well as, the number of people, differentiating between adults, students and children with different ages.

Reservations are subject to acceptance by My Top Tour; to the availability of the contracted Service and/or Tourist Product; as well as to the User’s compliance with and acceptance of these General Conditions and the Policies of Use.

To complete the reservation, the User will proceed to fill out a form where his name and surname will be requested, as well as an email for the sending of the reservation voucher (hereinafter, “the Voucher”). Also, optionally, you may provide your telephone number and comments or observations in this regard.

Upon completion of the form and acceptance of these General Terms and Conditions and the Policies of Use, the User will be directed to the payment gateway (hereinafter referred to as “the Gateway”).

Once in the Gateway, the User will choose the method of payment, according to his convenience, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a booking confirmation to the email address provided. Upon receipt of this confirmation, the binding contract (hereinafter referred to as “the Contract”) will be concluded.

My Top Tour has the right not to accept the reservation in the event that the payment information is not approved, or any other type of incidence related to the General Conditions is detected. When you make a transaction through our Website we will proceed to send you a confirmation email containing the details of the transaction. My Top Tour recommends the User to verify that the details in the confirmation email are correct and keep a copy for your records.

In those Services and/or Tourist Products contracted in which there is no availability for the date or time chosen by the User, My Top Tour will make the necessary arrangements so that the User can carry it out on another date or another time slot.

Exceptionally, some of the reservations of Services and/or Tourist Products contracted through the My Top Tour Website are not carried out through the use of the reservation calendar, but require the request for availability through a contact form. Once the request has been formalized, My Top Tour will establish direct contact with the User through the data provided by the User to confirm availability.

5.WITHDRAWAL PROTOCOL (RETURNS)

Failure to show up for a visit or after the tour start time, as well as not carrying your ID card or passport for visits that include Alhambra tickets will not entitle you to any refund of the tour price.

To request changes or cancellations, you must communicate them in writing to the following e-mail address: soporte@mytoptour.es.

-Services including Alhambra ticket:

• From the moment the reservation request is made, it cannot be changed or cancelled, nor will you receive any refund.
• As established in the Resolution of January 16, 2020, of the Patronato de la Alhambra y Generalife, by which it is agreed to publish the Regulations for Visits, Commercialization and Other Public Uses of the Monumental Complex of the Alhambra and Generalife and its associated properties, it is communicated that the tickets purchased are non-refundable, except in the following cases:

– When it has not been possible to carry out the visit for reasons attributable to the PAG. Board of Trustees of the Alhambra and the Generalife

-When some of the assumptions established in Article 35 of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and collection management.

The refund will be made in accordance with the procedure established in Chapter III of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and collection management. In no case shall the amount of the management fee established in the system for the management and sale of tickets be refunded.

• Similarly, according to Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, it is established on the basis of Article 103 (referring to the exceptions to the right of withdrawal) that:

l) The provision of accommodation services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

– Services that do not include Alhambra ticket:

• Information specified on each product.

*IMPORTANT: Cancellation charges are effective from the time the request is made.

In the event of a pandemic or other force majeure reasons beyond our control that prevent the tour from taking place, unless current legislation provides otherwise, the amount you have paid will be made available to you through a voucher to consume any of our products with a validity of 2 years and not with the transfer of the money paid.

Under no circumstances may the amounts paid for the purchase of tickets that cannot be enjoyed for reasons of force majeure and exceptional circumstances be transferred unless the event or ticket provider itself pays the amount of the tickets in advance to the Agency.

6.CUSTOMER SERVICE

Our Customer Service team will try to solve any questions you may have about our tourist services. You can contact our customer service from Monday to Friday from 8:30 to 18:00 by phone +34 958 53 50 28 and by e-mail soporte@mytoptour.es.

6.1. Referral of complaints and claims

Customers may submit any complaints they deem appropriate either by post or electronically. The postal address for sending complaints is Edificio Spring Glory, C. Parque de las Ciencias, nº1 – 1ª planta (Office D-E), CP 18006 Granada. In the event that the customer prefers to make a complaint online or electronically, he/she should send it to the following e-mail address: legal@mytoptour.es. Similarly, they can also make their queries and claims by telephone by calling the following telephone number: +34 958 53 50 28.

The application form for complaints and claims of the Junta de Andalucía can be found at the following link: https://ws231.juntadeandalucia.es/hoja/hojas/impresionFrom.do

Similarly, if the customer considers it appropriate, he/she may file a complaint or claim through the European Union Dispute Resolution Platform. Through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

7.LINCENCE OF USE OF THE WEB SITE

You may use this website, as well as print and download extracts from it for your personal non-commercial use, provided that you comply with the following rules:

7.1. You may not engage in fraudulent use of the Site (such as hacking or scraping).

7.2 Unless otherwise stated, the copyright and all other intellectual and industrial property rights in this Website and the content published on it (including but not limited to photographs and graphic images) are owned by MNPQ GESTORES TURÍSTICOS, S.L. These works are protected by laws and conventions on intellectual property and copyright worldwide, and all rights are reserved.

7.3 You may not modify the digital or paper copies of any content you print and you may not use any drawings, photos or other graphics, video or audio sequences independently of any accompanying text.